Logic and Flow Charts...

Fellow Manager.; "I don't understand how this customer got referred to the __________ store instead of ours! WTF?"

Me; "The customer is looking for a unit you don't have in stock and the other store that has it is an equal distance from them so..."


Fellow Manager.; "We still should have got that one, we could have sold him something else."

Me; "So, your argument is that we should have kept the fact that the unit they want is equally close to them, steered them to a location where it isn't, and trust that you're good enough to convince them that it wasn't what they wanted in the first place. Rather than simply pointing them to our best and most obvious chance of selling them today?"

Fellow Manager (Laughing); "Well..."

Me; "You should play these things out in your head before acting on them... Maybe write it out in a flow chart to see the flawed logic beforehand. It'll save you humiliations like this."